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Problem children

David Eaves on coping with difficult comments

Shouting and spitting

Some blog comments are easy to deal with. They praise you to the heavens, share a related story or gently offer a different perspective... that is, they're a positive part of the conversation. You thank, you respond (or they're comment spam, in which case you report them to Mollom or Akismet and then delete) and the circle of life continues.

But other comments are hard. They get your back up. They seem to question not just your argument but your integrity. The more you read them, the clearer it becomes that they were written by evil, evil people. And with your fight-or-flight mechanism firmly in gear, you write a blistering reply...

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Blog ROI: Firefighting

10 ways to maximize your blog's ROI: Part 5, crisis communications

Firefighter battling blaze

You'll never find your communications skills put to the test more strenuously than during a crisis. Even the best of organizations feels the strain when a crisis hits, whether it's a scandal, a service interruption, a product recall or a natural disaster.

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Social Tech Brewing Vancouver: May 4 at the Whip

If you work at the intersection of technology and community-building, we hope you'll join us for a May 4th gathering of Social Tech Brewing's Vancouver chapter. Social Tech Brewing brings together folks from nonprofit organizations, community service, social activism, social ventures and technology to share ideas -- and beer!

Our May 4th event will look forward to the June meeting of the UN's World Urban Forum (WUF) here in Vancouver. WUF will bring a remarkable range of government leaders, community development workers and urban activists to Vancouver to talk about the future of sustainable cities. And the lead-up to WUF has already featured one of the Net's most ambitious online dialogue efforts to date, the Habitat Jam.

The STB meeting on May 4th will feature a short panel and Q&A session to illuminate some of the innovative technology projects that are happneing around the WUF meeting. We'll hear from one of the members of the Habitat Jam team about what was learned from the Jam experiment. And we'll also hear from Steven Forth of the Global Urban Sustainable Solutions Exchange, a Vancouver-based information and social networking resource that will launch at the WUF in June.

The panel will start at 6:15 and wrap by 6:45, so please come early so you can be part of the discussion. And plan to stick around for another hour after the panel to be part of the beer drinking, gossip exchange, and general consipracy-hatching.

We hope to see you there! Please RSVP on Upcoming.org 

 Event details

Social Tech Brewing Vancouver
Thurday, May 4th
6pm-8pm
at
The Whip (map)
209 6th Avenue East (at Main), Vancouver

RSVP on Upcoming.org 

Any questions? Email info@socialsignal.com

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Monster mashup: get the latest on the programmable Web

One of the most powerful aspects of the new web (some people say it's the defining aspect) is how so many web sites are actually applications that can share data with each other. One simple example is a blog, which can share its content with other blogs or with news aggregators.

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First look: Google Page Creator

Late last night, I received the e-mail from Google. No message, just a headline: "Google Page Creator: sign up!!" It's still in an invitation-only beta, but here's what I found:

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A directory of the best in Web 2.0 applications

There's a lot of innovation going on in the new web right now, with ground-breaking applications coming from individual developers as well as big, well-funded companies. It seems like every day, there's a new service out there giving you a new way to collaborate, create, tag or remix.

Keeping track of it all – or even knowing where to start looking for a particular kind of service – has been a daunting challenge... until now.

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Blogging and the 2006 Canadian election

Here's a quick link for political bloggers and their followers: the CBC's blog columnist in the last election, John Bowman, recaps blogging's impact on the campaign in a Policy Options magazine article (PDF).

Accidental dossiers: privacy and security in the new web

At last week's 2006 Nonprofit Technology Conference in Seattle, I sat on a terrific panel led by Matt Blair, with Marnie Webb and Marshall Kirkpatrick, on the security implications of the new web. It was one of those amazing sessions where the audience was so engaged from the start that we had no need for the usual opening-presentations-plus-Q&A structure; we got right into a very cool 90-minute conversation.

I don't think anyone was recording the session, but I thought I'd share the notes I'd prepared for my presentation.

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Accidental dossiers

Privacy, security and aggregation in the new web

At last week's 2006 Nonprofit Technology Conference in Seattle, I sat on a terrific panel led by Matt Blair, with Marnie Webb and Marshall Kirkpatrick, on the security implications of the new web. It was one of those amazing sessions where the audience was so engaged from the start that we had no need for the usual opening-presentations-plus-Q&A structure; we got right into a very cool 90-minute conversation.

I don't think anyone was recording the session, but I thought I'd share the notes I'd prepared for my presentation.

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RSS, tags & social bookmarking: building blocks for nonprofit collaboration

I'm currently at NTen's Nonprofit Technology Conference in Seattle, where I was part of a panel yesterday on "Blogging, Tagging, Flickring for the cause: New tools and new strategies." Along with Victor d'Allant of Social Edge and Ruby Sinreich, I gave a kind of crash course/overview of how nonprofits can use the latest generation of Internet tools to work more effectively.

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Work Smarter with Evernote

Get more out of Evernote with Alexandra Samuel's great new ebook, the first in the Harvard Business Press Work Smarter with Social Media series!

Available on Amazon, iTunes and HBR.