Workshop

Using social media to make your customers and supporters love you

Summary of service

  • Go beyond pushing out messages to building meaningful relationships... the kind that translate into passionate loyalty
  • Discover the key success factors that take your relationships to the next level
  • Learn to detect the cues that tell you when your customers love you back... and when you need to fan the flames
  • Go beyond pushing out messages to building meaningful relationships... the kind that translate into passionate loyalty
  • Discover the key success factors that take your relationships to the next level
  • Learn to detect the cues that tell you when your customers love you back... and when you need to fan the flames
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Social media to increase sales and revenue

Summary of service

  • Learn how you can use social media to increase brand awareness and cachet
  • Turn customer loyalty into repeat sales – and brand evangelism
  • Train your sales team to build relationships and boost revenues
  • Learn how you can use social media to increase brand awareness and cachet
  • Turn customer loyalty into repeat sales – and brand evangelism
  • Train your sales team to build relationships and boost revenues
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Social media monitoring

Summary of service

  • Find out how to tap into the conversations your customers and prospects are having about you
  • Learn how to join those conversations and start turning them around
  • Build a fully-featured dashboard for engaging with social media conversations – perfectly tailored to your unique needs
  • Find out how to tap into the conversations your customers and prospects are having about you
  • Learn how to join those conversations and start turning them around
  • Build a fully-featured dashboard for engaging with social media conversations – perfectly tailored to your unique needs
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One day to your Facebook presence

Summary of service

  • Learn about Facebook's opportunities and risks - and how to navigate them
  • Get the skills and understanding you need to chart a course for Facebook growth
  • You’ll leave with a Facebook presence that does you credit... and a plan to use it to engage your prospects and customers
  • Learn about Facebook's opportunities and risks - and how to navigate them
  • Get the skills and understanding you need to chart a course for Facebook growth
  • You’ll leave with a Facebook presence that does you credit... and a plan to use it to engage your prospects and customers
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Twitter for your organization

Summary of service

  • Get the Twitter basics
  • Use Twitter to strengthen your team, build customer relationships and grow your brand
  • Develop a step-by-step plan for using content, contests and promotions to build followers and brand visibility
  • Get the Twitter basics
  • Use Twitter to strengthen your team, build customer relationships and grow your brand
  • Develop a step-by-step plan for using content, contests and promotions to build followers and brand visibility
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Are you ready for social media?

Summary of service

  • Assess your organization's Three C's: culture, capacity and context
  • Examine case studies of where organizations using social media have succeeded, where they've stumbled, and what made the difference
  • Learn to minimize risk without missing big opportunities
  • Discover the clear, tough questions to ask about any new social media trend or idea
  • Build a concrete plan for moving toward readiness - and taking your first steps into social media
  • Assess your organization's Three C's: culture, capacity and context
  • Examine case studies of where organizations using social media have succeeded, where they've stumbled, and what made the difference
  • Learn to minimize risk without missing big opportunities
  • Discover the clear, tough questions to ask about any new social media trend or idea
  • Build a concrete plan for moving toward readiness - and taking your first steps into social media
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The Concept Jam

Summary of service

  • Find the social media opportunities that speak to your organization's goals, audiences and strengths
  • Explore tools and best practices in online storytelling, knowledge sharing and networking
  • Develop your team's technical skills and strategic understanding of social media
  • Evaluate the value and risks of different social media options
  • Find the social media opportunities that speak to your organization's goals, audiences and strengths
  • Explore tools and best practices in online storytelling, knowledge sharing and networking
  • Develop your team's technical skills and strategic understanding of social media
  • Evaluate the value and risks of different social media options

Get more information about the Concept Jam!

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