media | Social Signal

So far in this 10-part series, we've seen how blogs can give your organization a human voice, and provide valuable feedback from your customers. Now we're going to look at how they can open up a new communications channel to the world: one where you can tell stories that might not make front page news, but can still move your audience.

Many organizations have only two ways to talk to the public about the issues that matter to them: advertising, and mass media - often through a news release.

One of the real treats of speaking at the Canadian Marketing Association's Word of Mouth Marketing Conference last week was meeting Mitch Joel, President of Twist Image and the guy behind one of the best podcasts on the Internets.

It's called Six Pixels of Separation, and it focuses on the leading edge of marketing with a strong emphasis on social media. It's spontaneous, engaging, fun and always informative. And it gives you a glimpse into Mitch's fine, fertile and fascinating mind.

I'm a fan, which means life doesn't get much better than this: Mitch and I sat down after a great dinner (yes, fellow Vancouverites, there is great sushi to be had in Toronto, when you have Jennifer Evans hunting it down for you), and he broke out his voice recorder.

For the next eight minutes, he asked really challenging (that's as opposed to aggressive) questions about very big issues. We talked about change, marketing ethics, social trust and the prospects for humane capitalism. It was great, and it was also some of the hardest work I've ever done in an interview; I found myself mulling over the ideas we discussed well into the wee hours that night.

Check out the episode here – and then do yourself a favour and subscribe to Mitch's podcast if you haven't already.

Paul DiPerna recently posted a conversation we had about social media on his Blau Exchange web site. Blau Exchange is

a web-based initiative that will be an intermediary for professional groups interested in how information and communications technologies (ICTs) affect society, with particular focus on the Internet and World Wide Web.

Paul interviewed me about my own history on the web and my perspective on what comes next. If you're interested in how Social Signal got started, where we're going, or how we see the web, please read the interview. Here's a sample tidbit:

Young organizations are no more likely to make mistakes in their community-building than are well-established organizations; if anything, they're less likely, because they're less constrained by conventional ideas about message control. But anyone who's new to the social web has certain challenges and there are certainly are some mistakes we see more often.

The most common mistake is to focus all the attention, energy and resources on building the technical structure of a community, without thinking about the social structure. I was lucky to work on telecentre.org with Mark Surman, the Managing Director of that project, who made a point of allocating several times more dollars for animating and supporting his online community than he'd allocated to actually building the web infrastructure. We encourage our clients to think about spending at least as much on supporting their community as they do on setting it up -- maybe not the first year, when your technical costs are front-loaded, but certainly over time. If you haven't got a budget to pay for site animation (aka moderation), ongoing content development, and participant incentives (like contest prizes), then you're was ting your money by building an online community. Better to take half your budget, set it aside for the support of the community itself, and build a more modest site in the first place. When we design a site we create an activity plan as well as a site architecture so that our clients think through ongoing support of the site as well as set up.

I hope folks will find the interview useful, or at least interesting -- and if you check it out, be sure to read some of Paul's other fascinating interviews with folks like Howard Rheingold and Craig Newmark.

 

What makes for a transformative media moment: a moment when an individual reads, watches or hears a news story and is galvanized to take action on an issue? Social Signal hopes to offer a new answer to that question with the WIDget, a tool that will turn words into deeds by marrying web-savvy media outlets with the latest nonprofit volunteer and donation opportunities.