feedback | Social Signal

I had a great customer care experience yesterday.  I had entrusted my MacBook Pro to the wonderful folks at Mac Station, our favourite Apple retailer and service center. But the drive replacement wasn't covered by warranty -- because Mac Station couldn't find a record of my AppleCare coverage. We quickly realized that my warranty hadn't transferred from a previous Mac, and that Apple would need to step in to complete the transfer. Mac Station gave me the Apple number to call, and I set to work.