conversation

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Conversation: the ultimate analytic

Can't get an answer from Google Analytics? Ask your users.

I had something of a happy mystery yesterday: a huge surge in traffic on one of my Noise to Signal cartoons with no apparent reason why.

That's the kind of mystery I dearly love to solve. Not just because I'm nosey, but also because I'd like to thank whoever's responsible. So I donned my deerstalker, broke out the virtual magnifying glass and started an investigation.

I solved that mystery... but discovered something a lot more important in the process.

Here's how I proceeded:

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Creating a conversation hub

How to monitor your blog's comments using Twitter

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Twitter has helped move my attention from the soapbox side of social media ("Here I am blogging about the Important Idea I want to convey") towards its conversational side ("What do you think about my Important Idea?") The short message length and rapid-fire pace of Twitter, combined with the panoramic view of my friends that I get from my Tweetdeck setup , fosters a more conversational online relationship with my friends and colleagues.

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Blog ROI: Homemaking

10 ways to maximize your blog's ROI: Part 10, giving your online conversations a home base

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Visiting someone else's place is great. You eat their food, drink their imbibables, and meet their guests.

But eventually to host a gathering at your own place takes hold. You want to choose the hors d'oeuvres, cue up the playlist and invite your own friends -- in your own home.

It's no different with blogging. True, your organization can go quite a ways in engaging the online world by commenting on third-party blogs. But if you want to be serious about joining the conversation, you'll want a place of your own: an online home for the conversations you want to have.

And while you have no more control over where those conversations ultimately lead and what other conversations may start than you do when you're hosting a party, you're the one who sets the agenda. And it's your voice that sets the tone and pace for your audience.

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Problem children

David Eaves on coping with difficult comments

Shouting and spitting

Some blog comments are easy to deal with. They praise you to the heavens, share a related story or gently offer a different perspective... that is, they're a positive part of the conversation. You thank, you respond (or they're comment spam, in which case you report them to Mollom or Akismet and then delete) and the circle of life continues.

But other comments are hard. They get your back up. They seem to question not just your argument but your integrity. The more you read them, the clearer it becomes that they were written by evil, evil people. And with your fight-or-flight mechanism firmly in gear, you write a blistering reply...

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Welcome to the new Social Signal

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Valentine's Day celebrates the power of relationships. We're celebrating with a Social Signal relaunch.

The relaunch of our site and business coincides with the explosion of interest in social media. Business leaders and nonprofit communicators are asking how social media can support marketing, collaboration and innovation. Public officials and public citizens want to know how social media creates new opportunities for communities and conversation, on- and offline.

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Engaging the power of (online) conversation

Why online conversation matters

Conversation is a little miraculous

Conversation is a little miraculous. Through conversation we learn about the world around us, about each other, and about ourselves. We discover what we have in common and how we look at things differently. We arrive at common solutions and build lasting agreement about how to do a better job, together.

You can find evidence of the transformative power of conversation in just about any field. When you read stories about people who are trapped in life-endangering situations (like a building collapse), they often say that what let them survive was another person engaging them in extended conversation.

Social Signal on...

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Work Smarter with Evernote

Get more out of Evernote with Alexandra Samuel's great new ebook, the first in the Harvard Business Press Work Smarter with Social Media series!

Available on Amazon, iTunes and HBR.