email

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Conversation: the ultimate analytic

Can't get an answer from Google Analytics? Ask your users.

I had something of a happy mystery yesterday: a huge surge in traffic on one of my Noise to Signal cartoons with no apparent reason why.

That's the kind of mystery I dearly love to solve. Not just because I'm nosey, but also because I'd like to thank whoever's responsible. So I donned my deerstalker, broke out the virtual magnifying glass and started an investigation.

I solved that mystery... but discovered something a lot more important in the process.

Here's how I proceeded:

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To the barricades!

Defend your email inbox from a Facebook Groups barrage

Facebook's announcement yesterday of a new Groups feature caught a lot of people by surprise.

Even more surprising, though, was the discovery that you could be signed up for a Group without knowing about it - and that your inbox would promptly start filling up with notifications every time someone posted, well, pretty much anything.

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Talk to me, don't talk to me

Could a simple code ease conflict over email marketing?

© istockphoto.com/nico_blue

You're at a business event, meet someone, talk, and exchange business cards. A few days later, you discover they've subscribed you to their email newsletter. Is that legit... or is it spam?

Chris Brogan recently posted about his online business card... and about one of the reasons he's giving up on the paper kind: "Every time I give someone a business card, I have about a 70% chance of receiving someone else’s dumb email newsletter that I didn’t opt into receiving."

RTWS: All in the timing

RTWS: All in the timing

email versus the real-time web

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Finding hope outside your inbox

Seven ways to break the habit of compulsive e-mail and Twitter check-ins

inbox

I was picking my daughter up from her first day of school, and I was so excited to hear how it went that got there a few minutes early. I could go in and spend a few extra minutes observing her class....or I could sneak one last peek at the day's e-mail. Sure enough, I pulled out my iPhone, only to experience that little ping of disappointment when the hoped-for e-mail from a prospective client had yet to arrive. I headed into my daughter's classroom, my excitement about the first day of school now dulled, ever so slightly, by the disappointment of that missing e-mail.

Inbox Zero... well, a one followed by several zeros

Inbox Zero... well, a one followed by several zeros

(woman on a ledge) I have an inbox with 173,682 unread emails. You tell me what I have to live for.

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Zero patience? You can still have inbox zero

10 steps to get your e-mail inbox to zero every day

inbox-zero-small.png

Tired of drowning in e-mail? After many efforts and declarations of e-mail bankruptcy, I've finally found a system that lets me get my inbox to zero every single business day. It accommodates my desire to send and respond to e-mail throughout the day -- I've never been able to stick to a "only hit receive if you have time to process" rule -- and keeps my total incoming messages to about 20-30 (down from 200+). Most crucially, it allows me to respond to all key client and prospect inquiries within 24 hours.

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A perfect zero

How I got to inbox zero

I've aspired to inbox zero for years, but it took a new member of the Social Signal team to help bring that aspiration into focus -- a team member who has utterly transformed my personal productivity. As our operations manager and my executive assistant, Morgan Brayton has reorganized our financial record-keeping, moved us into our swanky new digs, taken over our invoicing, and booked me within an inch of my life.

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Work Smarter with Evernote

Get more out of Evernote with Alexandra Samuel's great new ebook, the first in the Harvard Business Press Work Smarter with Social Media series!

Available on Amazon, iTunes and HBR.