marketing

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Not-so-special nearby!

Foursquare needs a little judiciousness to stay useful

Foursquare promotion

For Foursquare, the situation would seem to be straightforward: the more special offers, the better. And at first that's true.

But if the company keeps accepting deals like the Starbucks Frappuccino promotion - low-value offers available only to a tiny number of people - then that "Special Nearby" link will mean little more to users than "Come read some ads".

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Talk to me, don't talk to me

Could a simple code ease conflict over email marketing?

© istockphoto.com/nico_blue

You're at a business event, meet someone, talk, and exchange business cards. A few days later, you discover they've subscribed you to their email newsletter. Is that legit... or is it spam?

Chris Brogan recently posted about his online business card... and about one of the reasons he's giving up on the paper kind: "Every time I give someone a business card, I have about a 70% chance of receiving someone else’s dumb email newsletter that I didn’t opt into receiving."

Beating a hasty retweet

Beating a hasty retweet

(brainstorming meeting member) Hey, how about we hold a contest where people retweet our message repeatedly, and whoever loses the most friends wins?

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Free Social Signal ebook: 10 Ways Your Blog Can Provide Real Value to You, Your Organization and Your Brand

Ebook cover: 10 Ways Your Blog Can Provide Real Value

For anyone who's been told to cut the blog from their communications proposal...

...for anyone who knows their social media activities could pull more of their own weight on the bottom line...

...for anyone who wants to take their blog from the experimental stage to having real-world impact - and real-world value...

...we have something for you.

Today we're launching Social Signal's first ebook, called 10 Ways Your Blog Can Provide Real Value to You, Your Organization and Your Brand.

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If you're going to ask, why not listen?

Show your users you've heard their feedback

Facebook ad with x button highlighted

If you use Facebook, you've almost certainly noticed the ads on the right-hand side of most pages. And chances are you've also noticed the little "x" in the upper right-hand corner of each ad.

It's the "I don't like this" link (the opposite of that little thumbs-up icon under each ad), and I use it regularly. I let most Facebook ads slide, but some either offend me (usually with a gratuitously sexist photo, or a clearly misleading come-on) or are just so clearly not intended for me (thanks, but I'm not in the market for a condo) that I end up clicking - more to alert Facebook than for any other reason.

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Metrics: handy tool, or Satan's yardstick?

Can individuals use marketing tools without sacrificing authenticity?

Tangled measuring tape

Alex's Harvard post about metrics and the obsessive condition she calls analytophilia has triggered a lot of conversation this morning about the role analytics ought to play in organizational communications.

Which has me thinking about the role tools like analytics play in our personal communications online, too - for better and for worse.

The past few years have seen some fascinating changes as organizations - some tentative, some confident, a few very bold - adopt the tools of the social web. We've seen windows and occasionally great big doors opening in the walls that separate businesses, non-profits and governments from the public.

But something else is happening too. Just as the tools of social media are turning marketing into personal conversation, they're also turning personal conversation into marketing.

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It's 10 o'clock. Do you know where your reputation is?

Know the people doing your social media marketing - and their methods and ethics

Cartoon: Can I deceive people passionately, transparently and openly?

It can happen so quickly: a few misplaced tweets, an ill-considered blog post, and suddenly an organization is at the center of an online firestorm. They're called spammers and liars, and tagged with the Hashtag o' Doom, #FAIL. And the worst thing of all is they had no idea what was happening.

Where, oh where, did it all go so wrong?

Probably somewhere around the moment they decided to outsource their social media marketing.

Inconceivable

Inconceivable

(a sperm cell swimming in one direction, to the sperm cells swimming the other way) Niche play: I'm going to try to fertilize a kidney.

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Blog ROI: Psst! Pass it on!

10 ways to maximize your blog's ROI: Part 7, turning readers into messengers

Mouth-to-ear whispering

When you're talking about yourself, your brand or your organization, you may have first-person credibility... but you also have a pretty obvious conflict of interest. Add that to the growing distrust of advertising and public relations - in fact, of institutional communications generally - and you have a challenge.

These days, your audience is putting much more trust in their personal networks: their friends, family, neighbours and colleagues. When they hear a personal message from someone they know, it punches through in a way that organizational communications can't.

How can we use social media to increase our sales and revenue?

For most companies, the bottom line in social media is this: how can I use it to increase sales revenue? There are four ways social media can help you achieve this goal: marketing, traffic, loyalty and innovation.

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Work Smarter with Evernote

Get more out of Evernote with Alexandra Samuel's great new ebook, the first in the Harvard Business Press Work Smarter with Social Media series!

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