Community Managers are asking
Community managers are the gardeners of the social web: tilling the soil, seeding content, encouraging new growth and, when necessary, doing a little weeding. These questions look to the practical work of keeping conversations on track, spurring new participation and actively building great, vibrant communities.
How should we handle negative comments and hostile behaviour on our site?
When organizations jump into social media, one of the first questions that comes up is how to handle negative or hostile comments. Open your site up to public contributions and who knows what will appear: torrents of customer complaints, bitter personal rants, pornographic images.
Work Smarter with Evernote
Get more out of Evernote with Alexandra Samuel's great new ebook, the first in the Harvard Business Press Work Smarter with Social Media series!